1. Our approach
Replyna is billed as a monthly subscription in Egyptian Pounds (EGP). We keep refunds simple and fair: you can cancel at any time, and we will refund the unused portion of the month you have already paid for.
Pro-rated refund. When you cancel, we refund the unused part of your current billing month, calculated from the number of full days remaining until your next renewal date. Your assistant keeps working until the end of that paid period unless you ask us to switch it off sooner.
2. How to request a refund
Email support@replyna.io from the email address on your account, or use our contact page, and let us know you would like to cancel and request your pro-rated refund. We may ask a question or two to confirm it is really you.
3. How refunds are processed
- Approved refunds are returned to your original payment method through our payment provider.
- Refunds are normally processed within 14 business days of approval. The time it then takes to appear on your statement depends on your bank or card issuer.
- Refunds are issued in EGP for the amount originally charged.
4. Things to note
- The refund covers the unused portion of the current billing month only. Previous, fully-used months are not refunded.
- Once you cancel, your subscription will not renew again, so you will not be charged for future months.
- We may decline refunds where an account has breached our Terms & Conditions (for example, misuse or abuse of the Service).
5. Billing problems
If you think you were charged incorrectly, charged twice, or charged after cancelling, contact us at support@replyna.io and we will investigate and put it right promptly.
6. Contact
Questions about refunds or billing? Email support@replyna.io or message us on WhatsApp.